Privacy policy

At Baneraa, we respect your right to privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, why we collect it, how we use it, and how we keep it safe. Please read this policy carefully.

By using our website www.baneraa.com and placing orders with us, you agree to the practices described in this policy.

1. Information We Collect

We collect personal information that you provide to us directly, as well as certain data that is gathered automatically when you use our website.

Information You Provide

• Full name, email address, phone number, and delivery/billing address when you create an account or place an order

• Payment details (processed securely through third-party payment gateways — we do not store card information)

• Size preferences or body measurements if you choose to share them for fit assistance

• Messages, reviews, or feedback you submit through our platform

Information Collected Automatically

• Browsing behaviour, pages visited, time spent on site, and clicks — collected through cookies and analytics tools

• Device type, browser type, IP address, and geographic location (country/city level)

• Referral source (how you arrived at our website)

2. How We Use Your Information

We use your information to:

• Process and fulfil your orders, including shipping and delivery updates

• Manage your account and respond to your queries or complaints

• Send order confirmations, invoices, and tracking information

• Send promotional emails and SMS about new collections, offers, and events (you can opt out at any time)

• Personalise your browsing and shopping experience on our website

• Improve our website, products, and services based on aggregate data and feedback

• Comply with legal obligations and prevent fraud

3. Cookies

We use cookies — small text files stored on your device — to enhance your browsing experience. Cookies help us remember your preferences, keep items in your cart, and understand how visitors use our website.

You can choose to disable cookies through your browser settings. However, doing so may affect the functionality of certain features on our website.

We do not store sensitive information such as passwords or card details in cookies.

4. Data Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data only with:

• Logistics and courier partners to facilitate order delivery

• Payment gateway providers to process transactions securely

• Technology service providers who help us operate our website and systems

• Legal authorities, if required to do so by law or court order

All third-party partners who receive your data are bound by confidentiality agreements and are not permitted to use your information for any purpose other than the service they provide to us.

5. Data Security

We employ industry-standard security measures, including Secure Socket Layer (SSL) encryption, to protect your personal and payment data during transmission. Our servers and databases are protected by firewalls and access controls to prevent unauthorised access.

When your browser is connected to our secure server, a padlock icon will appear in your browser's address bar, indicating that your session is encrypted and secure.

6. Data Retention

We retain your personal information for as long as your account remains active, or as required to fulfil the purposes outlined in this policy, including legal and compliance requirements. You may request deletion of your account and personal data at any time by writing to us at care@baneraa.com.

7. Your Rights

You have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your personal data (subject to legal requirements)

• Withdraw consent to marketing communications at any time

• Lodge a complaint with a relevant data protection authority

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes via email or a prominent notice on our website. Continued use of our website after any changes constitutes your acceptance of the updated policy.